At Kensal Green Florist, we take great pride in delivering fresh and beautiful flowers to every doorstep in Kensal Green and the surrounding areas. As a trusted local florist, our top priority is your satisfaction and confidence in the quality of our floral arrangements for your home or workplace. That’s why we stand by our Fresh Flowers Guarantee on every order sent out from our shop.
Your flowers should arrive looking just as vibrant and fresh as you expect. On rare occasions, items may arrive damaged due to transit issues beyond our control. If your bouquet or plant has been damaged on arrival, please contact us within 24 hours of delivery. We kindly request that you retain the flowers in their original packaging and, if possible, take a photo of the damage. This helps us address your concern swiftly and provide the best possible solution.
We guarantee that all our arrangements will remain fresh for a minimum of five days from the day of delivery, provided they are handled and cared for according to the included care instructions. Should your flowers begin to wilt or show signs of decline within this five-day window, please let us know. We may request supporting photos to help us assess the issue and continually maintain our high standard of quality across all customer orders.
Your satisfaction is extremely important to us. If any flowers arrive damaged, do not meet your expectations, or fail to stay fresh within our stated guarantee, Kensal Green Florist offers two straightforward solutions:
Please note that refunds are processed through the original payment method. Depending on your bank or card provider, funds may take up to seven working days to appear in your account.
We want every flower delivery to delight you, but if something is not quite right, our team wants to hear from you. To lodge a complaint about your experience, please contact us within the first five days following your delivery. Let us know your order details and describe the issue clearly so our team can investigate and respond promptly. Your complaint will be acknowledged, and we aim to resolve most issues within two business days. We treat all concerns seriously and use feedback to improve our service for all Kensal Green households and businesses.
Kensal Green Florist is proud to be part of the Kensal Green community, serving both residential and commercial customers with fresh, hand-arranged flowers. We’re committed to upholding the highest standards and stand behind every stem we deliver. Thank you for making us your local florist of choice. If you have any questions about our Returns, Refunds & Complaints policy or need further assistance, our knowledgeable team is always ready to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
