Welcome to Kensal Green Florist, your trusted online flower delivery service in Kensal Green and the surrounding areas. These Terms & Conditions govern your use of our e-commerce platform and the purchase of fresh flowers and related products through our website. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not accept any part of these Terms, please refrain from using our services.
These Terms & Conditions apply to all customers purchasing goods from Kensal Green Florist for delivery in Kensal Green and its neighbouring localities. These Terms outline the contractual relationship between you (the customer) and Kensal Green Florist, covering the order process, payment, cancellations, liability, and governing law. Your statutory rights remain unaffected.
1. Placing Your Order:
Orders must be placed via our online store. You will be guided through the selection of products, quantity, delivery details, and optional extras (such as gift wraps or cards). Once you have reviewed your basket, you may proceed to checkout to complete your purchase. Please ensure all recipient and address details are accurate, as we cannot be held responsible for errors in delivery due to incorrect information provided by you.
2. Acceptance of Orders:
Upon submitting your order, you will receive an automatic confirmation email summarising your purchase. This does not signify our acceptance of your order. Acceptance occurs only when we dispatch the goods and send a dispatch confirmation. We reserve the right to decline or cancel orders prior to dispatch for reasons including, but not limited to, lack of product availability, payment issues, or suspected fraudulent activity.
3. Substitutions Policy:
While we make every effort to deliver your selected flowers or arrangements as pictured and described, seasonal availability may occasionally require us to substitute blooms or packaging. Rest assured, any substitutions will be of equal or greater value and closely match the original style and colour scheme, ensuring your recipient’s satisfaction. Should significant substitutions be necessary, we will notify you in advance whenever reasonably possible.
1. Delivery Areas:
We deliver flowers to Kensal Green and the surrounding neighbourhoods. If you request delivery outside our stated areas, we will inform you if we are able to accommodate your request or suggest an alternative solution.
2. Delivery Dates and Times:
During the order process, you may select your preferred delivery date. While we strive to deliver at your chosen time, we cannot guarantee specific delivery times due to the nature of the product and logistics. We recommend ordering in advance for special occasions, particularly during peak periods such as Valentine’s Day or Mother’s Day.
3. Delivery Instructions:
Please provide clear instructions for delivery, especially if the recipient may not be available. Where necessary, flowers may be left with a neighbour or in a safe place at the address, at the discretion of the delivery driver. In such cases, we will attempt to leave notification for the recipient.
4. Failed Deliveries:
If delivery is not possible due to reasons outside of our control (such as incorrect address, recipient not available, or inaccessible premises), we may contact you to arrange redelivery or collection from our shop. In rare instances, additional charges may apply for redelivery.
All prices shown on our website are in pounds sterling (GBP) and include VAT unless otherwise stated. Payment must be made in full at the time of ordering via our secure online payment gateway using accepted credit/debit cards or other payment methods specified during checkout. Orders will not be processed or dispatched until payment is successfully completed and cleared.
We take your security seriously and do not store your payment card details on our servers. Should any issues arise during payment processing, you may be contacted for further information or clarification.
We strive to ensure all product descriptions, images, and pricing are accurate and up to date. However, occasional errors may occur. In the event of a pricing or description error, you will be informed as soon as possible, and you may choose to reconfirm your order at the corrected price or cancel the order for a full refund.
1. Cancelling Your Order:
You have the right to cancel your flower order up to 24 hours before your scheduled delivery date. Please notify us of your intention to cancel using the contact information provided on our website, including your order reference and contact details. If the order has already been prepared or dispatched, cancellation may not be possible, and charges may apply. Perishable goods such as flowers are exempt from the usual distance selling cancellation rights once preparation has begun.
2. Amendments:
If you need to amend your order (such as changing recipient details or message), please notify us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee amendments once the order is in preparation or dispatched.
3. Refunds:
If your order is cancelled in accordance with these Terms, any eligible refund will be issued to the original payment method within 7-10 working days. Refunds for perishable goods are only issued in cases where the goods are faulty, damaged, or have not been delivered as agreed.
We take great pride in the quality and freshness of our flowers. If you are dissatisfied with your delivery for any reason (e.g., damaged goods, quality concerns, or incorrect order), please contact us within 24 hours of receipt. Please provide your order reference and photographic evidence if possible. We may require return of the item for inspection in certain cases. Resolutions may include replacement, partial refund, or full refund.
Complaints raised after 48 hours may not be eligible for refund or replacement, due to the perishable nature of our products.
Kensal Green Florist is not liable for loss, damage, or failure arising from events beyond our reasonable control, including (but not limited to) adverse weather, strike action, force majeure, traffic delays, or breakdown of transport. Our liability is limited to the value of the order placed and paid for by the customer, except where excluded or limited by law.
We shall not be liable for indirect or consequential losses, including lost profits, lost goodwill, missed occasions, or any expenses arising from non-delivery or delayed delivery, unless such losses arise as a result of our gross negligence or deliberate misconduct.
Your privacy is important to us. Kensal Green Florist will only use your data for the processing and delivery of your order and, where you have consented, for marketing communications relating to our products and services. All personal information is handled in accordance with data protection legislation applicable in the UK. Please refer to our Privacy Policy for further details on how we manage your data.
All content on our website, including images, product descriptions, design, logos, and branding, are the property of Kensal Green Florist and may not be reproduced, copied, or exploited for commercial purposes without our written permission.
These Terms & Conditions and any contract for the purchase of goods from Kensal Green Florist shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise these Terms & Conditions at any time to reflect changes in our business, legal or regulatory requirements, or best practice. Updates will be posted on our website, with the date of revision displayed. Continued use of our service after such updates signifies acceptance of the new Terms.
If you have any questions regarding these Terms & Conditions, require clarification, or need to discuss an order, please use the contact details available on our website. We aim to provide prompt and helpful assistance to all customers throughout Kensal Green and the surrounding areas.
Note: These Terms & Conditions apply to all customers ordering from Kensal Green Florist for delivery within Kensal Green and neighbouring areas, ensuring a fair and transparent online shopping experience for our valued community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
